Frequently Asked Questions

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Q: where are you located?

For Winter and Spring dates 2017 we will be hosting retreats at a private villa on the property of Zamas Hotel which is located on the beach road at kilometer 5.

Q: Which airport do I fly into?

Cancun is the nearest airport, and Tulum is located 1.5 hours south of the Cancun airport by car.

AIRLINE TICKET TIPS AND TRICKS :

1.  Each time you plan to search for flights you should ‘Clear Browsing Data’ from your device.  Google how to here.  This deletes any previous searches from your computer so you get a fresh start with pricing out flights.

2.  There is a sweet spot for buying airline tickets 6 weeks before your trip on a Tuesday.

3.  Huffington Post also has these suggestions that might be helpful.

Q: Do I need a passport for travel to Mexico?

Yes, a valid passport is required to pass through Mexico.  It should be valid up to 6 months after you plan to arrive.  Please make sure to pack yours!

Q: How can I get to and from the airport?

We can arrange ground transportation for you, through a reliable and comfortable service that we use.  Please send your full flight itinerary to us in order to see if we can pair you with other travelers with similar flight times.  A private ride one way is $135usd.  If you are able to share a ride the costs will depend on how many people are in the ride.  We will offer that information to you once we have all flight information gathered.

More adventurous souls can take the local bus from the airport or town of Cancun.  Upon arrival at the airport you will see an ADO booth where you can get your tickets and ask for the current schedule (the attendants are Spanish-speaking in our experience, so brush up on your Español!).  One-way tickets are around $15usd. Buses take you to the town of Tulum (make sure not to go to the ruins) and from there you must take a taxi to the hotel.  Taxi prices vary from the town to different hotels along the beach road.

Renting a car is quite a pain to be honest.  The rental offices at the airport take forever to get your car to you and there are extra charges for insurance that they won’t let you leave without (even if you have it covered on your credit card, etc).  Parking is also scarce on the beach road in Tulum and we do not have a parking lot here in Tulum.

If you do decide to rent a car and drive to Tulum  :
From the airport, follow the main highway south, towards Playa del Carmen and Tulum. You will stay on this highway until you reach Tulum pueblo, past Playa del Carmen, Puerto Aventuras and Akumal. Once you reach Tulum, turn left at the second stop light, towards Boca Paila and Punta Allen (Before the main town). At the end of the road, you’ll hit a T intersection, this is the main beach road with hotels located both to the left and right.  Please see the first question above for our exact location.

q.  can you tell me about the ACCOMMODATIONS?

Accommodations are highlighted in each Accommodations page in the corresponding retreat section of our site.  Please review carefully the options we offer.

Q: What are the check-in and check-out times?

Check-in is at 3:00pm
Check-out is at 11:00am

Q: Is there electricity and outlets in the rooms?

Tulum is an eco-zone and considered ‘off the grid’ for the most part.  We have electricity from dusk until 11pm and a few chargable lights that may be used around the property until sunrise.  There are outlets available to you for charging any devices during hours of electricity.  Please keep in mind that electricity is generated from solar panels or generators so please use it sparingly.  Any devices requiring high amounts of electricity to run should be left at home (these items include hair dryers, curling irons, kettles, etc).

q: are the outlets the same as the USA?

Yes the outlets here in Mexico are the same as in the USA so you do not need to bring any kind of converter or adapter for charging your devices unless you are coming from other countries.  Please limit your items to low voltage pieces (no hair dryers, curling irons, etc are permitted).

Q: Are the rooms air-conditioned?

No, air-conditioning in Tulum is a rarity.  Normally there is a lovely breeze coming off the beach and you will not miss your air conditioned climate. From October to May, the weather is very nice and breezy and it is cool in the rooms. In fact, it is often chilly at night. May through September are the hottest months, during this time of year we offer fans if you need them as it tends to be quite warm even at night.

Q: Are there safes in the rooms?

We have a safe place in reception to hold valuables for you. Tulum is very safe but we recommend leaving anything of real value at home just to be sure. You don’t want any extra tan lines anyway!

Q: Do you have internet access?

Wireless internet access is available at the house.  It is not the fastest or most reliable connection as the signals on the beach tend to come in and out, but you will be able to check your basics.   Computers are not available for clients to use but there are several internet cafes in Tulum pueblo, which can be reached by taxi.  We disconnect our internet after 11pm and turn it back on in the morning.

q: what do i need to bring?

Our studio is equipped with mats, blankets, blocks, and straps for your use during practice.  If you have other props that you prefer to use please bring those along with you.  We provide beach towels and bath towels, shampoo and conditioner in the bathrooms, and filtered drinking water to fill your bottles or you may use our plastic cups provided.  All rooms have sheets and a light blanket on the bed with mosquito nets that can be used or not if you choose.

Tulum is very casual and you will find yourself barefoot most of the time!  Light beach dresses and flip flops are the norm here and totally fine for any restaurant along the beach or in town.  Our excursions do not require heavy duty footwear.  Please bring along insect repellant, sunscreen (biodegradable if possible), sunglasses, beach wear, sandals, yoga clothes, and some good reading.  A flashlight or a headlamp is also a good idea for walking around at night along the beach road.

Q: Is there a restaurant onsite?

Yes! Amazing food, drinks, and music can be found in the common area beneath the palm trees. A juice bar (and mezcal bar) is also available.  Breakfast and lunch is included daily as well as opening dinner. Everything else you’d like to consume at the restaurant can be placed on a tab with your name.

Q: Is the food safe to eat?

Yes, all fruits and vegetables are carefully washed in purified water and all necessary precautions are taken when handling food.

Q: Do you provide filtered water?

Yes, filtered water is provided for you to fill your re-usable drinking container or the plastic cups we provide.   All of the water, ice and beverages are prepared using filtered water and are completely safe.

q: is there laundry service in tulum?

The town of Tulum offers laundry service that you can drop off and pick up via taxi.  If you like we can handle that for you for a service charge of $100mxn per trip plus the cost of the laundry.

Q: Is alcohol served? 

Wine is included in the opening dinner and any other spirits you’d like to enjoy can be placed on your tab.

Q: Is there a phone number to contact you?

We would love to speak with you regarding your adventure in Tulum. Please email us to set up a phone conversation (via Skype or you may call our Mexican cell phone at 011.52.1.984.125.8674).  Phone lines are not super clear on the beach but you may have your loved ones contact us via email as well and we will we contact you or they can try the number above in case of emergency.

Q: Do you accept credit cards? Can I use my credit card in Tulum?

Yes, we accept credit cards via PayPal (Visa and Mastercard) for retreat payments via our webpage.  For extra activities or spa services we appreciate cash in order to expedite your reservations.  US Dollars and Mexican Pesos are accepted.  Most local establishments do not accept credit cards and are best paid in cash as well.

Q: Can I pay for things in US Dollars in Mexico?

Yes, most places accept US Dollars but you will be given your change in Mexican pesos. Most places and taxi drivers only extend a 10 : 1 exchange rate so we advise changing your money to pesos or taking pesos directly from the ATM machines located at the airport and in the town of Tulum.

We strongly advise against using the ATM machines along the beach road.  There have been many cases of stolen cards.  Any actual bank ATM machines are safe to use but please cover the keypad with your hand when entering your PIN.  You can find reliable machines inside the large supermarket Chedraui on the way to the beach and also in the town of Tulum at any bank like Scotiabank, HSBC, and Bancomer.

Q: WHAT IS EXPECTED FOR GRATUITIES FOR STAFF?

We have a full staff working around the clock to accommodate you during your stay.  Daily maid service, reception and concierge service, chef and waiter service for your meals included daily, and a nightguard who watches the property during the night.  They work very hard to make sure your stay is comfortable.  We suggest the following gratuities for them upon check-out :

Suggested gratuities for a 5 night stay :

Kitchen staff $30usd
Reception $20usd
Housekeeping $20usd
Nightguard $10usd
Massage Therapist $20usd per service

You are welcome to contribute in a lump sum and we will divide it among the staff.  All our guests are pleased with the staff and service and are so glad they have some way to express it at the end of their stay.  Thank you in advance.

Q: Are there spa treatments available?

Yes, we have an incredible Mayan Healer that offers her services for us here in Tulum.  We ask for at least 12 hours advance notice in order to secure your therapist and any special ingredients you might require for your treatment.  A full spa-menu is available for you to choose from.

Therapists turn down other work in order to be available to us. Please note that a $30 per service cancellation fee applies for services cancelled within 12 hours of booking.

Q: Are hotels pet friendly?

Recent laws have restricted pets on the beach and no pets are allowed at the house.

Q: Are children welcome at hotels?

Absolutely.  Please let us know your child’s age and we will find you an appropriate child-friendly room to accommodate you.  Keep in mind that we are in a retreat environment so consider this in your plans.

Q: What is the weather like?

While we cannot predict the weather, it is usually sunny and comfortable here on the beach. July, August and September are the hottest months and December, January and February are the breeziest, especially in the evenings. Tropical showers are expected in August, September, October and November, but they usually pass quickly, leaving clear blue skies, lots of warmth and sunshine. The following link gives average temperatures and precipitation throughout the year.  See www.weather.com for current forecasts.  Please note that we are not responsible for Acts of God.

Q: How are the mosquitoes?

Generally, the mosquitoes tend to be out the most around July and August. During other times of the year, there are not so many mosquitoes. However, we recommend that you bring along some mosquito repellent just in case (bio-degradable of course!).

Q: What if I get sick and need a doctor?

If for any reason you may need a doctor, please ask our receptionist. We have a very good doctor in the town that has an office or can come to you.

Q: Is Tulum safe?  Can I walk on the beach or around the town at night?

Our beaches and the town are both very safe and secure; you can walk during the day or at night time without problems. You will need a flashlight for walking at night on the beach because it is very dark.  Tulum is a small Caribbean town with a main avenue bustling with restaurants, bars, shops, and markets. A little time spent roaming the streets of downtown Tulum is highly recommended (if you want to leave your beach chair!)

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